Policies

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Do the right thing, do the best you can, and always show people you care. 

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By using this website, you agree to the policies described below...  

 

Animals are identified with a unique name for id purposes only.  Please do not read into the name to determine gender.  If the gender is known, we will indicate it.  If the sex is listed as "presumed" we do not guarantee the gender. 

Lizzy's Lotyls, L.L.C. guarantees a healthy animal upon pick up or delivery.  The animal will not have any missing limbs, nips, or other known injuries or disease.  Unfortunately, Lizzy’s cannot refund or replace the animal after acquisition.  All sales are strictly final.  This is because we cannot control the environment and water parameters once the animal leaves our care.  

 

In rare instances, we may obtain or produce an animal with either the "dwarf" or "mini" trait.  These animals will still be available for purchase.  However, if the trait is diagnosed before purchase it will be made known to the buyer and the seller gaurentees a full refund or replacement specimen if it develops a serious health concern directly related to the "dwarf" or "mini" condition within its first year of life.  Minis and dwarfs will be sold at a discounted price and the owner MUST agree to not breed the animal. Occasionally, we will have other "odd ball" pet only specimens which we will also discount the price on.  

If at any point in time after purchase, the buyer can no longer care for the axolotl, he or she will contact Lizzy's Lotyls.  We will always take the animal back without a restocking fee.

 

Lizzy's Lotyls reserves the right to not sell to a buyer based on our sole discretion.

Although we do try our best to accurately represent each specimen with photos, please know that different computer screens may very in color and axolotls may change in color with age.  Classification of morphs is done to the best of our knowledge and ability.  Size at time of listing is an approximation and axolotls may grow before the point of sale.  We will try our best to keep our website descriptions up to date.  No axolotl will be sold until three inches in length for the health and safety of the animal outside of our care.

The staff at Lizzy's feels that local pick up is best.  In some circumstances, we will ship an animal or animals provided the buyer is willing to cover the cost of 1-2 day shipping via USPS.  Should the specimen arrive DOA (dead on arrival).  The seller will replace the specimen and the buyer will cover the cost of shipping for the replacement specimen.  Alternatively,  the buyer may receive a full refund sans the cost of shipping.  The buyer must notify the seller within one hour of delivery along with photo and video of the DOA specimen in order to obtain a replacement or refund. 

Lizzy's Lotyls will under no circumstances sell an axolotl to a buyer residing in a state where ownership is illegal.  These states currently include California, Maine, New Jersey, New Mexico, Hawaii, and D.C.   Thank you for your understanding.