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Policies

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Do the right thing, do the best you can, and always show people you care. 

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By using this website, you agree to the policies described below...  

 

Animals are identified with a unique name for id purposes only.  Please do not read into the name to determine gender.  If the gender is known, we will indicate it.  If the sex is listed as either "potential" or "presumed" we do not guarantee the gender. 

Lizzy's Lotyls, L.L.C. guarantees a healthy animal upon pick up or delivery.  The animal will not have any missing limbs, nips, or other known injuries or disease.  Unfortunately, Lizzy’s cannot refund or replace the animal after acquisition.  All sales are strictly final.  This is because we cannot control the environment and water parameters once the animal leaves our care. 

If at any point in time after purchase, the buyer can no longer care for the axolotl, he or she will contact Lizzy's Lotyls.  We will always take the animal back without a restocking fee.

 

Lizzy's Lotyls reserves the right to not sell to a buyer based on our sole discretion.

Although we try our best to accurately represent each specimen with photos, please know that different computer screens may vary in color and axolotls may change in color with age.  Classification of morph(s) is done to the best of our knowledge.  Size at time of listing is an approximation and axolotls may grow before the point of sale.  We will try our best to keep our website descriptions up to date.  No axolotl will be sold until at least three inches in length for the health and safety of the animal outside of our care.

The staff at Lizzy's feels that local pick up is best.  In some circumstances, we will ship an animal or animals provided the buyer is willing to cover the cost of 1-2 day shipping and handling via USPS.  Should the specimen arrive DOA (dead on arrival), the seller will replace the specimen and the buyer will cover the cost of shipping and handling for the replacement specimen.  Alternatively,  the buyer may receive a full refund sans the cost of shipping and handling.  The buyer must notify the seller within one hour of delivery along with photo and video of the DOA specimen in its sealed bag in order to obtain a replacement or refund.  Should the axolotl arrive late, but in good health, no shipping refund will be provided. 

Payment/Pick up/Holds:  Please message us using the contact form to arrange a purchase and pick up time.  Pick up times must not exceed two weeks of purchase date without resulting in an associated care fee.  Pick up times are typically available Monday through Friday at 4:30 PM or later by appointment only.  We are not able to confirm pick up appointments until  the specimen is paid for in full.  Weekend appointments are generally available 8 AM to 7 PM provided the specimen(s) are picked out and paid for in advance.  

We accept PayPal or Venmo only in advance of pick up.  We do not accept cash, check, or other forms of payment.  Should you wish to choose your own axolotl from our available specimens in person, appointments must be made in advance for Saturdays or Sundays at noon or later unless otherwise agreed upon.   A $50.00 fee will be incurred at the time of booking the appointment.  This charge will go toward the total cost of the specimen.  Should you NOT purchase and take home a specimen on the agreed upon appointment day, the $50.00 fee will not be refunded and it cannot be used towards a future specimen or appointment. 

Lizzy's Lotyls will under no circumstances sell an axolotl to a buyer residing in a state where ownership is illegal.  These states currently include California, Maine, New Jersey, New Mexico, Hawaii, and D.C.   Thank you for your understanding. 

Last updated 1/27/24.

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